Forum Discussion

2 years ago

Fc mobile crashing

Hi I am having constant crashing issues on my Mobile. When I log in and pick a game the screen goes black. This happens every time. Help please. I have reinstalled a few times and cleared my cache. ...

EA_Illium

EA Staff (Retired)

2 years ago

Hi @rbb2448

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would you be able to share the following information in a Private Message?

Player ID:

Device (make/model):

Are you getting an error message?

When did this start happening?

Do you have any pending updates?

Cheers,

rbb2448
2 years ago
Hi Chris
Thanks for your response
Moto g6 android 64gb (only half storage used presently)
Uid. 376007695024963584
No error message. Either black screen or game drops out completely. Seems to occur when I start to play game
Started 2/3 weeks ago
No updates pending.
Ha e reinstalled a few times
Regards Roger
- rbb2448
  2 years ago
  Hi
  I have tried everything but still crashing resulting in forfeited games when started. Constant pain.
  Regards Roger
  - EA_Illium
    EA Staff (Retired)
    2 years ago
    Hi @rbb2448, To confirm do this happen in a specific mode? Or when launching the app?