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q9i8uoo0qx9l's avatar
q9i8uoo0qx9l
Seasoned Newcomer
4 days ago

Game with a black screen and closing by itself.

Hello, EA Support Team.

 

I am an active FC Mobile player and I am facing a critical issue that has completely prevented me from accessing the game for about 5 days.

 

The problem started suddenly: I played normally around 8:20 PM and everything was working correctly. However, when I tried to open the game again at 10:00 PM on the same day, it entered an infinite black screen loop.

 

After uninstalling and reinstalling the app through the Google Play Store, the issue became even worse: the game no longer gets past the startup screen, closes by itself, and Android immediately displays the message that “the app keeps crashing”.

 

I have already tried several troubleshooting procedures:

 

clearing cache and app data;

complete reinstallation;

updating Android System WebView;

updating Google Play Services;

restarting the device;

checking app permissions;

testing on different Wi-Fi and 4G networks.

Nothing solved the issue.

 

While researching on the official EA forum and FC Mobile communities, I found several recent reports from users experiencing similar crashes after recent game updates, including on different devices.

 

Everything indicates a possible incompatibility between the current FC Mobile build and certain devices, processors, or Android versions.

 

I am being heavily affected in my game progress, missing events and daily missions, especially with the UTOTS period approaching.

 

I kindly ask the technical team to investigate this issue urgently.

android
crashing

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there, and thanks for the detailed report. Sorry to hear you’ve been locked out of the game for several days. To help us investigate this further, could you please share a few additional details about your device and setup? We need: 

    • Device model
    • Android version
    • FC Mobile app version
    • Amount of free storage space available

    Could you also let me know if you are using any game booster, battery saver, VPN, or accessibility apps? 

  • q9i8uoo0qx9l's avatar
    q9i8uoo0qx9l
    Seasoned Newcomer
    1 day ago

    Hello, EA_Pulsar. Thank you for the response.

    Here is the requested information:

    • Device model: Moto G10

    • Android version: Android 11

    • FC Mobile version: latest version available on the Google Play Store

    • Available free storage: approximately 9 GB

    I am not using VPN, root, or modified APKs.

    I also tested the game without optimization apps running, but the problem still happens.

    In addition, a friend of mine has a weaker device with only 32 GB of storage, and FC Mobile works normally on his phone.

    Thank you for your attention, and I hope the team can investigate this issue 🙏⚽

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