Forum Discussion

2 years ago

Fc mobile crashing

Hi I am having constant crashing issues on my Mobile. When I log in and pick a game the screen goes black. This happens every time. Help please. I have reinstalled a few times and cleared my cache. ...

rbb2448

2 years ago

Hi Chris

Thanks for your response

Moto g6 android 64gb (only half storage used presently)

Uid. 376007695024963584

No error message. Either black screen or game drops out completely. Seems to occur when I start to play game

Started 2/3 weeks ago

No updates pending.

Ha e reinstalled a few times

Regards Roger

rbb2448

2 years ago

I have tried everything but still crashing resulting in forfeited games when started. Constant pain.

Regards Roger

EA_Illium
EA Staff (Retired)
2 years ago
Hi @rbb2448, To confirm do this happen in a specific mode? Or when launching the app?
- rbb2448
  2 years ago
  Hi
  Usually when I start a game . Had very occasionally failed to load
  Regards Roger
  - EA_Illium
    EA Staff (Retired)
    2 years ago
    Hey @rbb2448
    
    Thanks for trying those steps, would it be possible to try your device on another network or your account on another device to see if this continues?
    
    Cheers!