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57pq2uzf32u4's avatar
57pq2uzf32u4
Rising Newcomer
1 month ago
Solved

Game account suspended

Hello EA, I would like to know why my game account has been suspended [0×00102710] for 672 hours. I was just playing normally and hadn't done anything wrong to anyone. Could you please look into this...
android
  • EA_Salmon's avatar
    EA_Salmon
    1 month ago

    Hi 57pq2uzf32u4​,

    Sorry to hear your FC Mobile account was suspended, especially after playing for such a long time. I understand how disappointing this must be when you've invested so much effort into your account.

    For privacy and account security reasons, we are unable to review or remove account suspensions here on the forums. Any account-related sanctions must be handled directly by our Terms of Service team.

    If you believe the suspension was applied by mistake, please review the official guidance and submit an appeal here:

    Check and appeal EA Account locks, bans, and suspensions

    Since you are playing on a mobile device, please make sure you have your User ID (UID) ready, as the team will need this to locate your specific account. If you run into any trouble with the standard appeal process or the live chat option, you can also use this webform to contact the support team directly.

    I hope they can look into this for you and get it sorted out as soon as possible.

EA_Salmon's avatar
EA_Salmon
Icon for Community Manager rankCommunity Manager
1 month ago

Hi 57pq2uzf32u4​,

Sorry to hear your FC Mobile account was suspended, especially after playing for such a long time. I understand how disappointing this must be when you've invested so much effort into your account.

For privacy and account security reasons, we are unable to review or remove account suspensions here on the forums. Any account-related sanctions must be handled directly by our Terms of Service team.

If you believe the suspension was applied by mistake, please review the official guidance and submit an appeal here:

Check and appeal EA Account locks, bans, and suspensions

Since you are playing on a mobile device, please make sure you have your User ID (UID) ready, as the team will need this to locate your specific account. If you run into any trouble with the standard appeal process or the live chat option, you can also use this webform to contact the support team directly.

I hope they can look into this for you and get it sorted out as soon as possible.

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