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mxkk2012's avatar
6 months ago
Solved

Game crashes at the main UI

I have FC 24 mobile on my iPhone. It was working fine after yesterday's update. Today it starts crashing when the main UI shows up. I tried restarting my iPhone, removing and reinstalling the game. Still the same crash. I am using EA account to login. Please help. Thanks.

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hey @mxkk2012 

    Thanks for reaching out to the community on Answers HQ, We are seeing similar reports and have passed this on to the team. 

    When you have a moment would it be possible to get the following information in a DM? (You can hover over my name and select "Send Message")

    • Player ID:
    • Which device (make/model) do you play on?
    • Do you see any error message?
    • Are you playing on Wifi or Mobile data?

    Cheers!

  • Same issue on my iPad. Tried reinstalling and open game. It crashes as soon as Home Screen is loading. Game works fine on android device

  • Same it says smth about collecting my items and in a second crashes

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