Forum Discussion

z2r8t945s88z's avatar
z2r8t945s88z
Rising Newcomer
29 days ago
Solved

Linked Account Not Loading Correctly on Another Device

I have an FC Mobile account linked to Gmail and Facebook, but when I open it on another device with the same Gmail and Facebook, the new FC Mobile account is logged in instead of the one I should have. Likewise, when I log in to the FCM store and redeem code, the new account is logged in instead.

 

CM: Edited to update thread title to include more context 

ios
  • EA_Pulsar's avatar
    EA_Pulsar
    22 days ago

    Thanks for the update. Since Chrome and Safari are showing different accounts, Chrome may be using saved login credentials or cached session data. Please try logging in from an Incognito window, or clear your browser cache and cookies, then sign in again manually to make sure the correct account is being loaded.

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hi there. Can you confirm that you're 100% sure you're using the same email address that was originally linked to your FC Mobile account?
    If possible, please try logging in with any other email addresses you may have used in the past. When a different FC Mobile account appears on a new device or on the redemption site, it usually means that the game is linked to a different EA account than the one currently being used to sign in. Test it from a new incognito tab on a redeem code page to see if auto fill in detaisl are not causing any issues. 

    Let us know if testing other email addresses makes any difference.

  • z2r8t945s88z's avatar
    z2r8t945s88z
    Rising Newcomer
    28 days ago

    Thank you for answering, this is very confusing, I opened it on 2 different browsers, and the result on safari is the new account and chrome is still the old account

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Thanks for the update. Since Chrome and Safari are showing different accounts, Chrome may be using saved login credentials or cached session data. Please try logging in from an Incognito window, or clear your browser cache and cookies, then sign in again manually to make sure the correct account is being loaded.

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