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torn_top7's avatar
3 years ago
Solved

Market error: “The order cannot be cancelled”

I listed a purchase for a player (92 Jairzinho) in the market. When it was still being listed, I decide to cancel the purchase to get the coins back.

however an error message “The order cannot be cancelled” pops up and I am not able to cancel the order. I tried to re-purchase the same player with a different price and the same error pops out. I am stuck with the list and no way to retrieve my coins.

Also in the market, my purchase price was actually not listed so there is no way my purchase can further succeed.

i am running iOS and never experienced something like this in the game before.

  • EA_Kent's avatar
    EA_Kent
    3 years ago

    Hey everyone, 


    Thank you for reaching out about this! 

    The issue should be fixed now. When you have the chance please give it another go, and let us know if you're still running into any trouble. 

    We appreciate your patience while we were working on getting this sorted.  

33 Replies

  • @torn_top7 I bought a Van Der Sar 101 rated green ranked HOL card when the purchase was complete for 451 Million I tried to claim the player and I'd didn't let me so I restarted twice or thrice but still the same issue persisted when I tried to cancel the order it showed the order cannot be cancelled
  • dark0td5950v's avatar
    dark0td5950v
    Rising Newcomer
    10 months ago

    Hi, I got a player, ranked him up 3 times and I sold him but now I can’t claim my coins and I think the person that bought it has got the player but I am not able to get my player. Plzzzz help I need the coins really badly.

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