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1u5jlp3futbl's avatar
1u5jlp3futbl
2 years ago

Match Bug - commentators speak and match doesn't load or loads a black screen

Hi, i play FC Mobile and i've been getting this bug every 3/4 matches where the comentators start speaking and the match doesn't start or this other one where the match starts but i get a sort of a "...
Sanyosa's avatar
Sanyosa
Seasoned Ace
2 years ago

I'm also having this problem. Last night I lost monthly championship because of this. The game freezes and then the error appears. I'm kicked out and the opponent is able to play.

There was a thread about this but I can't find it.

@EA_Illium @mendozzamagic 

Can you find the open thread about this, connect the two and follow up with the team?

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Sanyosa @1u5jlp3futbl 

    Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

     

    Mobile (Android)

    Troubleshooting EA mobile games on Android devices 

     

    Mobile (iPad and iPhone)

    Troubleshooting EA mobile games on iPad and iPhone

     

    If this continues would you be able to share the following information in a Private Message?

    • Player ID:
    • Device (make/model):
    • Are you playing on Cell Data or Wifi?
    • Have you tried another device?
    • Do you get any error messages?

    Cheers,

    • 1u5jlp3futbl's avatar
      1u5jlp3futbl
      2 years ago

      It happened again today, even more times than yesterday. I lost like 30k cups. 

      1. Player ID: ChuuDoLoona

      2. Device: Realme 7 Pro (model RMX2170)

      3. I'm playing on WiFi.

      4. Yeah i did and i had the same problem from time to time.

      5. I don't get any error message, it just freezes and i gotta restart the game. 

      And just letting y'all know that i usually get this other bug where i get kicked out of the game when i try to change the price of a player i'm buying or trying to sell.

      Thank you for answering and taking your time.

    • Sanyosa's avatar
      Sanyosa
      Seasoned Ace
      2 years ago
      @EA_Illium Troubleshooting was done thousand times and it doesn't help.
      Player ID: SANYO
      Device (make/model): Samsung Galaxy A30s
      Are you playing on Cell Data or Wifi? Wifi but the same is on cell data.
      Have you tried another device? No.
      Do you get any error messages? After the game stays frozen for a couple of minutes error 0x03000000 appears.
    • Sanyosa's avatar
      Sanyosa
      Seasoned Ace
      2 years ago
      @EA_Illium Another h2h championsip tonight with the same problem. 2 matches ok and the third froze and gave my opponent an easy win against my AI. So these errors have cost me thousands of gems and I expect to be compesated because you're ignoring it for months.!

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