Forum Discussion

1u5jlp3futbl's avatar
1u5jlp3futbl
2 years ago

Match Bug - commentators speak and match doesn't load or loads a black screen

Hi, i play FC Mobile and i've been getting this bug every 3/4 matches where the comentators start speaking and the match doesn't start or this other one where the match starts but i get a sort of a "...
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Sanyosa @1u5jlp3futbl 

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

 

Mobile (Android)

Troubleshooting EA mobile games on Android devices 

 

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

 

If this continues would you be able to share the following information in a Private Message?

  • Player ID:
  • Device (make/model):
  • Are you playing on Cell Data or Wifi?
  • Have you tried another device?
  • Do you get any error messages?

Cheers,

Sanyosa's avatar
Sanyosa
Seasoned Ace
2 years ago
@EA_Illium And another one tonight. So this is 3 monthly championships lost because of your bug. Do you think we play each day and collect monthly tickets so you can steal them from us? I want 3 tickets back to play the tournaments and you need to provide evidence someone is working on this issue.
No wonder you're falling behind other football games and losing players and profit. I won't invest a cent until you fix this.
  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    HI @Sanyosa @1u5jlp3futbl 

    Thanks for trying those steps and updating us!

    To check do you have anything else running on the device when you go to play?

    Also, can you check if playing on a different network helps with this issue?

    Thanks!

    • Sanyosa's avatar
      Sanyosa
      Seasoned Ace
      2 years ago
      @EA_Illium Nothing else. Just FC Mobile. Everything else closed.
      Problem is present on wifi and movile network.
      It probably has to do with issue you have with cache on android. I clear cache after every second h2h match, but its now showing not to be enough because these matches that froze were the second ones played after opening the app.
    • 1u5jlp3futbl's avatar
      1u5jlp3futbl
      2 years ago

      Hi Illium, i usually don't have anything else running while i'm playing, but it happens anyways, it happened again today and i lost a few cups, i gotta restart the game everytime i try to play H2H to make sure i don't get the bug... 

      I tried playing with data, on different networks, etc. but it happens anyways. 

      Thanks for answering.

    • TutuB18's avatar
      TutuB18
      2 years ago

      I have the same black screen problem after starting or before the match starts. I have an iPhone 12 and I tried playing on an Android device, but they both had exactly the same problem

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