My account suspended 😔 😪
I hope you are doing well. I am writing to request a review of my EA account, which has been recently suspended with the error code 0x00102710.
Because the game did not show the duration of the suspension, I am unable to understand the exact reason. Therefore, I kindly ask your team to:
Hi 2jkgcxw7r5rc,
We can't check this out for you through the EA Forums, but our Terms of Service team can check this out for you if you send in a ban appeal using the steps below:
If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
- Open the webform.
- Fill out the form with as much detail as possible.
- Select Submit.
- Then select Email us.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
- EA_Lanna
