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eljvkvkkpkdi's avatar
eljvkvkkpkdi
Seasoned Newcomer
1 month ago

My account suspended for 7 days and I made an appeal and nothing happened

Hello EA Support Team,

 

 

 

My FC Mobile account has been suspended with the error code: 0x00102710.

 

I believe this suspension may have happened by mistake.

 

 

 

I always play the game fairly and I have never used any hacks, cheats, or illegal tools.

 

I respect EA’s rules and I enjoy playing FC Mobile regularly.

 

If there was any unusual activity detected, it may have been caused by network/VPN or automatic login issues.

 

 

 

I kindly request you to please check my account again and remove the suspension if possible.

 

I’d be very grateful if you review my account and allow me to continue playing normally, because that game is my everything whenever I come back from work the game always makes me smile.

android

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 month ago

    eljvkvkkpkdi​,

    You don't need to open another case while this one's still going on. You can check the status of your case here under My Cases, but I would be careful not to continue it as that will pull it out of the queue and it'll take longer for them to see you.

  • eljvkvkkpkdi's avatar
    eljvkvkkpkdi
    Seasoned Newcomer
    1 month ago

    Can anyone please reply to me in email and tell me what is going on and what is the updates and should I open another case and delete this or what

     

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey eljvkvkkpkdi​,

    Unfortunately we can't help with bans here on the forums, but it's good to hear that you've already raised an appeal. Unfortunately due to a number of factors it might take a few days for our terms of service team to get back to you. I can only ask that you're patient, and you should receive an email with the result of their investigation into your dispute.

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