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owlc6nrcx4nb's avatar
owlc6nrcx4nb
Rising Newcomer
22 days ago
Solved

Need Help Recovering Underage Mobile Guest Account

Hello EA Community Managers, My 12-year-old child accidentally uninstalled EA Sports FC Mobile from their tablet and lost their underage guest account data.  We already opened a ticket (Case #248...
android
  • EA_Pulsar's avatar
    EA_Pulsar
    22 days ago

    Hi. Unfortunately, we can't assist with account recovery or account transfers here on the public forums. If this was a Guest account that was lost after the game was uninstalled, recovery may be difficult, but you'll need to continue working with in-game Customer Support so they can check what options may be available for the account.

    Thanks, and I hope they can help.

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
22 days ago

Hi. Unfortunately, we can't assist with account recovery or account transfers here on the public forums. If this was a Guest account that was lost after the game was uninstalled, recovery may be difficult, but you'll need to continue working with in-game Customer Support so they can check what options may be available for the account.

Thanks, and I hope they can help.

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