Purchase Issue – ₹99 Transaction Deducted but No Reward Received

Dear EA Sports FC Mobile Support Team,

 

I hope this email finds you well. I am writing to report an issue with an in-game purchase I made in EA Sports FC Mobile. While the payment was successfully processed, I have not received the corresponding in-game item.

 

Issue Details

 

Game Name: EA Sports FC Mobile

 

Transaction Amount: ₹99

 

Payment Method: Google Play Redeem Code

 

[PERSONAL AND TRANSACTION DETAILS REMOVED BY CM]

 

Issue Description

 

On February 27, 2025, I attempted to purchase an in-game item worth ₹99 using a Google Play redeem code. The payment was successfully deducted from my Google Play balance, and I received a confirmation from Google Play regarding the transaction. However, despite this, the purchased item has not been credited to my game account.

 

I have already tried restarting the game, checking my in-game mail, and ensuring my internet connection is stable, but the issue persists.

 

Requested Resolution

 

I kindly request you to investigate this matter and either credit the missing item to my game account or initiate a refund for the deducted amount.

 

Attachments:

 

Screenshot of the payment confirmation from Google Play

 

Screenshot of the in-game purchase history (if available)

 

 

I appreciate your prompt assistance in resolving this matter. Please let me know if you need any additional details. I look forward to your re

sponse.

 

Best regards,

Soumadip Barman