Redeem code issue

Hi Mode, 

I am facing issue regarding redeem code. One first attempt its always shows server is busy try after feww moments later. 

When I tried later they said this code is can be redeemed only one time per player

However i never recvd tha code reward both time i never get the redem coder reward 

 

ULTIMATEXI

SAMBA

 

Please chk the issue

 

User id   [Removed, please do not post this - EA_Barry]