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od4jbrcx8gcx's avatar
od4jbrcx8gcx
Rising Novice
4 months ago
Solved

Restore Deleted EA Account

 

Hello EA Support Team,  
I hope you are doing well.

I would like to request your assistance in recovering my EA account that was accidentally deleted.  
The account was linked to a Google account, and I still have access to the associated email.  
Additionally, I have a screenshot of the account along with the user ID that was visible in the game.

I am ready to provide any further information or evidence needed to verify my ownership of the account.

Please consider my request and help me recover the account.

Thank you very much for your cooperation.

Best regards.

android
  • EA_Lanna's avatar
    EA_Lanna
    4 months ago

    Hi od4jbrcx8gcx​, 

    For mobile games, you need to get in touch with our support team by generating a ticket from inside your game. 

    1. Tap the Settings (cogwheel) icon on the home screen.
    2. Your User ID is in the top-right corner, after UID. Screenshot or write it down before contacting the support team so you have it ready.
    3. Tap the arrow icon next to Customer Service and follow the instructions to complete the ticket.

     

    That will send it to the support team. They'll check it out and email you a response. From there, the email can be updated and responded to.

    - EA_Lanna

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  • od4jbrcx8gcx's avatar
    od4jbrcx8gcx
    Rising Novice
    3 months ago

    I understand and truly appreciate your help. You've already assisted me in one of our previous conversations, and I’m genuinely grateful for that.

    However, when I tried to speak with one of the developers on your official website, I was told that unfortunately, it’s not possible to recover a deleted account.

    That response left me feeling hopeless and deeply saddened. I’m now making repeated attempts, but so far, all of them have been in vain.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi od4jbrcx8gcx​,

    I'm sorry to hear that. If the steps I shared earlier didn't work out, and the support team has let you know there's nothing they can do on our end to recover the account, then restoring it is not possible.

    I'm sorry. I wish I had better news for you. Since we can't help directly on the forums and there is nothing more we can add to help you with this, I'll close this off here.

    - EA_Lanna

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