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jr0oe0wvav0k's avatar
jr0oe0wvav0k
Newcomer
1 year ago
Solved

Something I bought

Hello EA,

I spent 20 dollars on 3000 fc points and I never got them. I have parental controls so it makes me ask permission online. My mom puts in her Apple ID and pays for it and normally I get a pack containing what I bought. But this time I didn’t receive the FC points and my mom still paid for it. So I bought another one and my mom spent 40 dollars for only 3000 fc points.

ios
  • EA_Aljo's avatar
    EA_Aljo
    1 year ago

    Hi there. I removed the image showing the transaction details. Please do not post private information on public forums.

    As far as the missing points go, open a case with an advisor by following the instructions here so they can investigate this. Thank you.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi there. I removed the image showing the transaction details. Please do not post private information on public forums.

    As far as the missing points go, open a case with an advisor by following the instructions here so they can investigate this. Thank you.

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