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Tigarian079's avatar
Tigarian079
Seasoned Newcomer
8 days ago

Store Unavailability issue

I'm in Nigeria and can't access the store even when it's in the list of supported regions. Tried severally and still the same issue, doesn't even let me login before it redirects me back. See attached screenshot 

 

3 Replies

  • Tigarian079's avatar
    Tigarian079
    Seasoned Newcomer
    7 days ago

    On this note maybe there's an issue with my account because I tried using carry1st app to purchase something for my game and it was saying unable to verify user ID that's my in-game ID. It was so frustrating cause I already paid for a new credit card and after days of trying still didn't work 

  • Tigarian079's avatar
    Tigarian079
    Seasoned Newcomer
    7 days ago

    hi EA_Pulsar​ This is the 2nd device I've tried it with, first was an iPhone now an android and also used different network. haven't used the store before cause of this. If I change the region at the bottom page and I try to login it reverts back to Nigeria. Also tried using VPN today same message about store not being available in my region 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hey Tigarian079​ Have you been able to use the Webstore before, or is this your first time trying? What happens if you change the region at the bottom of the page?  
    Could you also test it on a different device or network to see if the issue persists?

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