Stuck on loading screen

It is the third day since we are unable to login to our accounts, EA responded with solved but the problem remains the same. Slowly and gradually I am losing interest in the game. It's my last post on this matter, it's either you fix the issue or we leave the game, and I want to tell everyone having this problem, please go to the play store and app store and give them 1 star rating for creating the game and not being able to solve a simple login problem.