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5q3qi4v3kgk3's avatar
5q3qi4v3kgk3
New Novice
1 year ago

Transaction failed in star pass

I have made a purchase of a star pass, the payment was successful, the star pass transaction in the game failed, please help.  
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
1 year ago

Hey there. Please make sure to restart your device and allow some time after making a purchase. If your Google Play wallet transactions show as completed, feel free to gather proof of purchase as explained on our website and reach out to our team using the in-game Customer Service tab. 

  • ioDADO's avatar
    ioDADO
    Seasoned Newcomer
    1 year ago

    It would be great if someone will help me in the in-game customer service but I already talked with operators asking for proof of purchase but after I give it to them I had no response until the day after… when a different operator just ask me for proof of purchases… already done 3 times but still no answer

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