Unknown Error 10000

@ac94576e45dc52c8 Hey, I contacted EA support, and they gave me this.

''Okay, so you need to restart your device and wifi router too and wait for 5 minutes then you need to turn on both of them and make sure to launch the game first to check if it's working then or not and if it still not work, please try the steps mentioned in the below link- https://help.ea.com/in/help/mobile/troubleshooting-steps-for-android/. ''

It didn't work for me, but I thought I'd atleast share it.

Try to see if it works for you.

Same here, I have contacted EA for assistance for 5-6 times and they only repeatedly giving links how to troubleshoot it ourselves, like a bot. No solution at all about this issue

I have spent my time and as well as my REAL MONEY on this account and this was the result after those things I spent, give us solution EA.

@ChillingBush Not working bro

sad part is no community Managers are replying to this thread not a single one

Guess we'll just have to wait. It's a pretty big thing, so I doubt EA is just gonna ignore it, though I'm not sure they'll fix it too soon.

Thank you all for reporting the login issues. Please send me the following details via DM so I can forward them to the game team.

- User ID ( (follow this link)

- Device name

- OS version installed

- Connection type

- Region

Thank you for your support. 

i have same problem with you all for a week and they did not mention anything in there page or how long we have to wait. 

@EA_Pulsar id [Edited for safety reasons]
Samsaung a35
Android 14
Mobile internet/wifi
Region russia

User ID : [Edited for safety reasons]
Device name : one plus 6T
OS version installed : android 11 version
Connection type : internet mobile / wifi
Region : Thailand