unlocked upon reaching level 2!

UID: [Removed - CM]

name: BauRoca

When I enter the exchange for an item I get this error, I don't know if it's a block or something like that but I didn't commit any infraction. Another thing: I've been playing for a while, and this recently started appearing. I'm already well into the game, so I don't know what level 2 means. I've already tried on another device, another WiFi, and everything, and it seems like it's something else at the account level. Please get this out of me; I need to get event fragments. Thanks.