Forum Discussion

madarchoddd4690's avatar
2 days ago
Solved

Webstore glitch/error

I bought this pack recently and the money got  deducted from my account, the webstore said the transaction failed but on my end it went through and I never ended up receiving the said pack, please oversee this

  • Hi there,

    I'm sorry to hear that you didn't receive the content you purchased. If the transaction shows as failed and you were charged for it, please contact the platform support where you made this purchase. 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there,

    I'm sorry to hear that you didn't receive the content you purchased. If the transaction shows as failed and you were charged for it, please contact the platform support where you made this purchase. 

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