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madarchoddd4690's avatar
madarchoddd4690
Newcomer
6 months ago
Solved

Webstore glitch/error

I bought this pack recently and the money got  deducted from my account, the webstore said the transaction failed but on my end it went through and I never ended up receiving the said pack, p...
  • EA_cuervo's avatar
    EA_cuervo
    6 months ago

    Hi there,

    I'm sorry to hear that you didn't receive the content you purchased. If the transaction shows as failed and you were charged for it, please contact the platform support where you made this purchase. 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
6 months ago

Hi there,

I'm sorry to hear that you didn't receive the content you purchased. If the transaction shows as failed and you were charged for it, please contact the platform support where you made this purchase. 

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