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OmarAlkurdd's avatar
OmarAlkurdd
Newcomer
8 days ago

Ping Problem

Hello Electronic Arts Support,

 

I am experiencing a sudden and consistent high ping issue in FC 26 Ultimate Team. My ping increased from 26 ms to 66 ms without any changes to my setup or network.

 

Platform: PS5

Connection: Wired (LAN)

Internet Speed: 1000 Mbps

ISP: Zain Jordan

 

The connection is stable in all other services and games. This issue appears to be specific to EA servers, which strongly indicates a routing or server allocation problem.

 

Please investigate whether my connection is being routed to incorrect or distant servers instead of Middle East servers. I kindly request this case to be escalated to the network team for detailed analysis.

 

This issue is significantly affecting gameplay, and I would appreciate a prompt resolution.

 

Thank you.

1 Reply

  • The issue is from EA side, basically they moved their connections from Bahrain/Dubai AWS serves to Egypt, then suddenly to Turkey.
    Hence why you've been seeing a lot of Besiktas teams with Arda Gulers.
    Its impacting all EA services, but you only notice it in Ultimate team due to game mechanics being processed online rather than offline.
    For instance in BF6 you wont notice any jitters micro disconnections, however if you look at the ping its high as well.

    I went up from 32 to 70 and on good days to 58 on Orange, so its not from your side.

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