Missing 110 OVR Frenkie de Jong (CM) – Urgent Restoration Request

Hello EA Help Team,

I am writing again regarding my missing 110 OVR Frankie de Jong CM card. As confirmed by your support team, it was credited to my account on Aug 24/25, but it has disappeared due to a bug and is no longer in my squad or inventory.

This issue has seriously impacted my gameplay and progression. I kindly request that the missing item be restored manually to my account as soon as possible instead of waiting for a future fix.

Details:

Player - 110 OVR Frankie de Jong (CM)
Date Credited -  Aug 24/25
Account ID -  601152768282427392
Platform -  Android
USERNAME -HanzoHasashi

I have attached screenshots of my squad and inventory for verification.

Please escalate this to the concerned team immediately and confirm restoration. Other players are facing the same issue, and a timely fix will help us continue playing without disruption.

Thank you for your urgent attention.

Best regards