90 Day Warranty (refund)

I have documented all interactions thus far regarding my attempt to get a refund for this game including screenshots of this post to prove I did not violate any rules. I have exhausted every single option on the EA Help website and have not gotten any assistance. Please do not delete this post. I have done nothing wrong. EA is in breach of the warranty and therefore breaking the law. I am entitled to a refund unless you can prove to me I am wrong.

For once, please just do the right thing. Either fix the game or give me my money back. I don't want to have to take this any further, but am 100% prepared to. 

Also, when trying to chat with a representative regarding a refund, the steps you need to take are non-existent as option 6 is not there. Why? You are making it impossible to get a refund within 90 days.

If you believe you’re entitled to a refund from EA, contact us before submitting a chargeback:

1. On the EA Help homepage, enter the title of your game into the search bar.
2. Choose the game you need help with from the search results.
3. Choose See all help topics.
4. Choose the Orders category.
5. Choose I want a refund.
6. Choose the available option to connect with an EA Advisor.

To prevent fraud, we automatically lock any account where a chargeback is requested.

If your account is locked due to suspected fraud, we’ll send you an email with more information, including how to contact us if you think your account has been locked by mistake.

here is the 90 day warranty information page:

Warranty rights

As a consumer, you have certain statutory warranty rights under local law in relation to purchases of digital content. These are your legal rights and may allow you to request a repair, a partial or full refund, or replacement for a faulty EA game or other offering from the retailer that you bought it from.

Learn more about EA's warranty policies in your region.

United States and Canada

We warrant to the original purchaser of an EA product that the product is free from defects in both materials and workmanship for 90 days from the day you bought it.

If the product is found to be defective within those 90 days, please return it to the original retailer together with proof of purchase.

This warranty does not apply to discs that have been damaged by you through accident, misuse, or excessive use.

We are not responsible for any damages that are caused by possession, use, or malfunction of this product. That includes damage to property and, to the extent permitted by law, damages for personal injury, even if we have been advised of the possibility of those damages. Some jurisdictions do not allow limitations to how long an implied warranty lasts, so the limitations described above may not apply to you. In those jurisdictions, our liability is limited to the fullest extent permitted by law. This warranty gives you specific rights. You may also have rights that vary between jurisdictions.

This is from the Federal Trade Commission Website:

SYNOPSIS OF FEDERAL TRADE COMMISSION DECISIONS CONCERNING
THE SALE OF MERCHANDISE WHICH IS DAMAGED OR DEFECTIVE OR
DIFFERENT FROM THAT ORDERED

The Federal Trade Commission has determined that the following practices involving the
sale of damaged or defective merchandise are unfair or deceptive trade practices and are
unlawful under Section 5😇⚽ of the Federal Trade Commission Act.

‐‐ It is an unfair or deceptive trade practice knowingly to deliver merchandise
which is different from the floor model or sample displayed to the customer at the time of the
purchase. 1/

‐‐ It is an unfair or deceptive trade practice knowingly to represent that
merchandise will be either equal to, or identical to, a sample, when the sample used is superior
in quality or workmanship to merchandise actually delivered. 2/

‐‐ It is an unfair or deceptive trade practice to fail, within a reasonable period of
time, to adequately repair or replace merchandise known to be damaged or defective or to
replace merchandise different from that which the customer ordered, or fail to make other
adjustments within a reasonable period of time in accordance with any promise made to a
purchaser. 3/

‐‐ It is an unfair and deceptive trade practice for a company to misrepresent the
expected delivery date of any merchandise. 4/

‐‐ It is an unfair or deceptive trade practice to advertise in a manner which
misrepresents that the merchandise is new or of good quality, or useable for the purpose
intended. 5/


This is a transcript of Synopsis of Federal Trade Commission Decisions Concerning the
Sale of Merchandise Which is Damaged or Defective or Different from That Ordered.
Typos in the original document appear as bracketed text in the transcript. The transcript
was created April 7, 2022.

Whatever you do, let me know. I will back you!!