Don’t see 50% off

How can I redeem this discount for ps5? I lost my franchise last year and feel entitled to get this discount.  I see an option to click on in the madden 23 game but it says it’s for ps4.

can anyone provide better info on this? 

They will ignore you and won’t reply. They don’t care! Don’t buy the game! Maybe one day we will get a company that will make the game that will care about the game and it’s players

Last year, I had standard edition Madden.  I only buy to play in 32 man online franchise.  Due SOLELY to EA/tiburons handling of the game/update, the dozens and dozens of hours we put into our 3 seasons of online franchise went down the drain.

In response, EA sent an email saying I'd get 50% off for Madden 24.  Now, the only discount anyone has seen is for deluxe.

Why would I not assume it was for the same version I had??   Why would a "make good" discount for a FRANCHISE MODE screw up be for the MUT version of Madden??

This makes no sense and the fact that EA/Tiburon just ignore this question/complaint is ridiculous.

Can the community manager or whoever is in charge comment on this?

Money of course. MUT is worthless

I was affected by the CFM outage on every one of my leagues. It effectively ruined that portion of the game. 

Meanwhile, there was a limited time offer to get exclusive content on Madden 24, but only available if ordered by July 22,2023. So, I went ahead and purchased Madden 24 Deluxe on July 21,2023 to get the additional content. I was not exactly thrilled to pay full price after dealing with so many bugs in Madden 23. Also, I am not thrilled that EA has had other offers that have come out after that deadline, for example now you get a HOF player when pre-ordering. How about since I got in on the initial date, you take care of me and give me ALL of the exclusive content, in addition to the discount for being a loyal patron. The offer shouldn't become better the longer I wait. Where is the incentive to pre-order early?

Not long after I pre-ordered, I began to here that EA was offering a 50% discount off on the deluxe version. Since I already paid and pre-ordered the game, how do I go about and get my discounted refund back? I know some places don't give refunds, perhaps it could at least be offered back in content, like Madden Points? I hope EA makes this right, as I have stood by and not complained while they attempted to work through the issues.

The EA Rep said a Help Manager here should be able to fix this situation for me. I hope so.

Solved my own problem. The first EA rep gave me bad information; stating I needed to come to this forum and make a post. From there an account manager will eventually see it and be in touch on how to resolve the issue. I followed the instructions, however, it didn't sound right to me, so I reached back out in few hours. I was informed, EA only handles refund issues on PC games, never on console related content. All PlayStation and Xbox games transactions are handled by the respective console manufacture. In the in game menu of Madden 23 the discount appears. When viewed it cannot be purchased; it says already purchased.

So in my case, I reached out to PSN and explained I would like to get a refund on a game that had not yet been released. They were able to see my purchase history, verify the pre-order and quickly issue me a refund for the full amount. This triggered the reset on the Madden 23 menu allowing me to take advantage of the discount. Maybe the refund will post just as quickly.

Hopefully this information will help someone else. I would imagine the procedure would be very similar for Xbox.

Hello together,

I don’t see the 50% discount on the Homescreen of Madden 23 on PS5.

Please for support.

Best regards

I paid $98 for my madden and lost 2 franchises madden23 and I was promised my 50% off how can this be fixed???