Don’t see 50% off

Same here. Don’t understand how this could happen it is so intensely frustrating especially having to deal with the misfortune I’ve had to deal with in the past year with Madden. I had a corrupted franchise and got the deal when the preorder became available and tried to buy it the first time for 50% off and it disappeared when I went to buy it. Now the other night for my birthday I tried to get it and it disappeared again. I’ve just been waiting for them to fix it and they keep telling me it will be fixed but it’s yet to happen. If they don’t let us use the 50% off the deluxe edition by the 17th who knows if we’ll be able to get all the things we were promised.

Yes, same boat here.

I even had it show up in-game and disappear and was told i was never on the list despite losing 2 franchise saves.

I also haven't gotten the 50% off promo on Madden. I checked my spam folders or check my active email. Haven't seen it

The most frustrating part about it is, that none of the so called gamechangers bring it up at all. It absolutely gets no attention at all, so EA isn't under pressure at all. We only get an update from Kent every 4 weeks saying the exact same thing "we're investigating bla bla thanks for your patience" until most of us give in and buy the game nonetheless. I won't, that's for sure. I won't let EA get away with this shameful tactic.

I received the beta code for madden 24 but I still have not received my 50% off code. Every time I try to email EA about this, they send me a link for adding a code on XBox(I have told them multiple times I have a PS5 and that the link does not apply to me, but they just continue to send that link over and over again). Is there any other way to contact EA about this code because their customer service agents either don’t care enough to read what I am emailing them, or there is just a miscommunication they can’t seem to get through. EA is already on my list with Star wars(still crashes on start up). If I don’t get this code they promised me, it may be time to walk away from EA

Yeah EA can spam my email about buying MUT packs, send a hey we are sorry email when trending as #NFLdropEA yet they need 6 months and counting to "investigate" the fact that they have not emailed promo codes? NO sent folder email tab to click I guess.

I have followed the instructions from support agents and received multiple duplicates of the same reply, was disconnected from a chat before I could get the issues resolved - someone needs to fix this.

As a follow up, the original EA rep should be fired for giving out bad information. Per the instruction I was given by the rep I was told to open a dispute with my credit card to get 50% of the money back. That was not at all true by any means, in fact PlayStation has effectively suspended my account due to a chargeback. Apparently if you dispute ANY charge on your account you will effectively have your account, and your console on suspension. That is right due to bad instructions I can not play any game on PlayStation until they decide to lift the suspension.

I am very upset with EA. They have ruined the Madden 24 experience. I wish I could just exchange the PS5 version for Xbox Series X version now. I would ask for a refund on the whole game, but since it is handled via PlayStation and not through EA or this message board, I am at their mercy. I am extremely disappointed in PlayStation. I have been a PS guy since the beginning of PlayStation, I have never felt so let down. They treated me like I was garbage on the phone, their customer service is second to none on needing a massive overhaul.

In conclusion, EA next time you offer 50% off of anything, do it on the front end, get your crap together and give out accurate and correct information and for the love of God, take responsibility when you mess up. I feel the least you can do to make this situation whole is allow me to play on Xbox while this thing hopefully gets sorted out with PlayStation. Which by the way I am told could take well over a week to undetermined amount of time to fix.

I have until August 18 to receive the discount and when I click on it from the home menu, I do not receive the discount. I also do not receive the discount when I check the Microsoft store special offers. What am I supposed to do when EA inevitable does not fix this problem once again?