EA Staff (Retired)HI @crispualex
Thanks for the update!
First, If he is on his own EA account I would not recommend unlinking as this will remove progress and items (as they are stored at the EA account level).
Secondly, we may want to reach out to our support to take a look at the EA accounts to see if there is an issue with either that might be preventing adding as a friend.
Cheers!
Thanks, the support page doesnt have a topic that matches my issue. Is there a way to just email EA? or do you know of a different way of reaching EA?
EA Staff (Retired)Hi @crispualex
Our support site allows for either Chat or Email options, however, which are available might vary depending on things like your help topic selected, time of day, potential outages, etc.
We can either use the one available or change the help topic until you see an email us option to select.
Was this resolved? I am having the same issue.
We are having similar issues, our son is trying to play his friends and they both have kid accounts (one on X box and the other on PS5) we get to friend request but then can’t send it.
Hello, I have the same issue. My son has a child account, which I don't seem to be able to find any settings for under my EA account to be able to manage it. He is trying to add a friend from the PSN to play some FC cross play but when adding the friend I jut see the error: 'Could not send friend request, try again'
I've checked cross play is enabled, his profile is marked as showing online, and all his Xbox account settings are unrestricted and enabled for cross play and to be able to add friends. This can only be an EA account ID issue. Any ideas?
