Forum Discussion

Rising Novice

2 years ago

Solved

Banned for no reason with no explanation

So after making the switch from FIFA to Madden 24 I have grinded out all challenges to get a good base team, I do not use Chat or message when playing head 2 head games, I have woken up to find I am ...

technical issues

EA_Barry
2 years ago
@mcsnapper

Please see information on Returns and Cancellations here: http://help.ea.com/en/article/returns-and-cancellations/

Formal complaints can be registered by our Advisors:

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/help/faq/using-ea-help

Thanks.

Alimo79

2 years ago

Same thing happend to me last night was about to go to sleep and got an email saying Im perm banned from all madden titles for cheating I was like how is this possible because I play on console and never abused any bugs on the game. I have spent around 250 bucks on this game so far and also alot last year

1992phg

2 years ago

i play on console as well, i hope they fix this as soon as possible. i opened 2 cases to see if they fix this.

Jakmode30
2 years ago
@1992phg I did the same it’s now been 7days for me I did absolutely nothing wrong
- Sne11yVi11e
  2 years ago
  I received an email that my account has been banned without reason. I’ve done nothing wrong and I don’t communicate online with other players so I don’t know what would warrant my account being permanently banned. I’ve already had to purchase an entirely new system (XBox Series X) to even get cross play enabled in Madden 24 and now this? Not to mention you all ban someone without reason? What sense does that make? I’ve done nothing wrong. Please do whatever research is necessary and unlock my account. This is beyond ridiculous at this point.