Forum Discussion

2 years ago

Can’t connect to madden 24 ultimate team servers

I am receiving an error message “our servers cannot process your request at this time” on every game mode inside of Ultimate Team. I’ve spent close to $300 there was no issue with that. I have not b...

technical issues

HELLFIRE9785

2 years ago

Every time I try to play franchise mode in madden 24 and create my own player rather than just go with the head coach option, I get told the game is "unable to process my request, please try again." no matter how many times I try over again or close the game and reopen to try again. Why is this happening? How can I get it to work?

EA_Illium

EA Staff (Retired)

2 years ago

HI @HELLFIRE9785 I wanted to confirm if this was still happening.

If so, would it be possible to get some additional information?

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

BTefft23
2 years ago
Platform: PS5

PSN ID/Xbox GT: BTefftx23

Region: Eastern

Are you getting an error message?
Our servers cannot process your request at this time. Please try again later.
Date this issue started (is it still happening?)?
8/17/23 started and is still happening
Is anything else happening?
not that i know of just wont allow me to play any games in MUT
Please share any steps you've tried to far to resolve the issue:
Ive tried reseting my PS5, closing my game, etc
Willysee999
2 years ago
@EA_Illium Read a few of the dozens if not hundreds of people who are having the same problem, I only browsed 10-20 posts in two threads and was able to quickly deduce that LOTS of people are locked out of MUT servers for ALL of the games in that area. Put me down on the list for someone who can't finish the 4th Solo Battle game for Saturday, it worked fine about 2 hours ago, now it's lost-and-gone-forever-seemingly.

Same tech specs as ones for the other issues I've had, I grow weary having to retype my info again and again, particularly when it's obviously a widespread issue that could be found easily if the devs played the games once in a while.
- GreyFox227
  2 years ago
  seems like every single user is having this problem
- Bnat66
  New Rookie
  2 years ago
  I can confirm this is still happening. I was able to play the third Solo Battle game. I go to play the fourth game and I'm getting that error.
jmoneyharris81
2 years ago
@EA_Illium Yes this is still happening, wat was the since of me preordering the game. If I could only play for 1 day. So now instead of me being ahead now I’m behind. In madden 24 ultimate team
- GucciTeezy
  2 years ago
  The fact this is still happening is sad ive done 85% of MUT challenges on stream and had to end it because i cant access the game rn