Can’t play h2h or solo battles "Our servers cannot process your request
I’m able to login to ultimate team, play challenges, and open packs, but when trying to play Solo Battles or H2H it just tells me the servers can’t process my request
Forum Discussion
EA_Illium
Community Manager
Community Manager[Requesting Information]
Hey Everyone,
Thanks for taking a moment to let us know what you are seeing in Madden NFL 24.
If you are still running into the error message "Our servers cannot process your request at this time." when trying to play H2H or Solo Battles Please try the following steps (based on your platform)
1. Make sure you've got all items are equipped and you have no empty spots.
Xbox
Spoiler
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
PlayStation
Spoiler
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC
Spoiler
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
If you continue getting the error message, please let us know the following:
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)?
Are you able to play any other game mode?
What activity/action are you trying to complete when the message pops up?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
Platform:
PSN ID/Xbox GT:YUNGD0N00
Region:USA/ east coast/ Florida
Are you getting an error message? Yes . Server can’t process request
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)?
H2H, mut champs, all of them .
Are you able to play any other game mode? No just non- online games
What activity/action are you trying to complete when the message pops up? To play online .
Date this issue started (is it still happening?)?
Is anything else happening? Still happening !!
Please share any steps you've tried to far to resolve the issue: I’ve tried them all . Still not working, restart, clear data, network everything.
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Put me down on the list of people not able to play MUT -> Solo Battles (as of 5:37pm CST Saturday 19th). Solo Battles were working about 2 hours ago, now they're down...
Finally found a suitable solution to the Kicking Bug and Competitive Field Pass finally got added, and Legends debuted today... then, the server bugs start rearing their ugly heads. Sigh.
There have been no viable fixes to this issue GETTING KICKED OVER AND OVER AND OVER WITH THE SAME MESSAGE "OUR SERVERS CANNOT PROCESS YOUR REQUEST AT THIS TIME" is so frustrating.
beyond frustrating my man
imagine how much fun this game would be if we could use it the way were supposed to
the fact that this has been a problem since day 1 early access and they haven't updated it yet is pathetic
not like this is an indy company or anything with a low budget
