Forum Discussion

2 years ago

Can’t play h2h or solo battles "Our servers cannot process your request

I’m able to login to ultimate team, play challenges, and open packs, but when trying to play Solo Battles or H2H it just tells me the servers can’t process my request

technical issues

EA_Illium

EA Staff (Retired)

2 years ago

Hey Everyone,

If you are still running into the error "Our Servers can not process your request at this time" While trying to Play H2H or Solo Battles, please let us know the following information:

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)?

Are you able to play any other game mode?

What activity/action are you trying to complete when the message pops up?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

WeekendHype

Rising Novice

2 years ago

The Washington game, 72 overall team is causing the error. I hit R2 on ps5 to update games and then I was able to play solo battles! Hope this helps.

Note: I did reset cache and restore license and tried to play the Washington game and it didn't work. So that's when I just updated the games and was finally able to play.