Forum Discussion

New Rookie

2 years ago

Didn't Receive Madden Pts I bought.

Bought 500 pts for Madden 24 Xbox Series X. Didn't receive them. Also, when I click on any pack in store , I get error message "This offer does not exist". Am attaching receipt for purcha...

technical issues

EA_Solaire

Community Manager

2 years ago

Hi there @habnotzzz

We're not able to look into any missing purchases here on the forums since we don't have access to look into your account information, but you can report these missing points with the live support team for help.

Be sure to provide your proof of purchase with live support so they can review your account and see what's happened with your points. To get in contact with live support, you can reach out from the site here.

habnotzzz
New Rookie
2 years ago
I already tried that. It keeps taking me in circles with no ability to talk to anyone live.
habnotzzz
New Rookie
2 years ago

I have a points purchasing error. No one can help me solve this problem. Is there an email address or live contact person???
Attached is the error message.