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ewalsaida's avatar
ewalsaida
2 years ago
Solved

Disconnect Loss

Hello, I, unfortunately among many, have experienced a disconnect loss in Madden 24 online before the game even started. I am hoping this loss can be wiped clean from my online record, as I have pro...
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

HI @ewalsaida 

To confirm we don't have a method to edit your record, However, depending on the platform you are playing on we can try a few different steps and check how your connection to Madden servers is afterward. 

Thanks!

  • ewalsaida's avatar
    ewalsaida
    2 years ago

    Hello,

    My NHL record has *consistently* been edited in HUT after disconnect losses before, without asking anyone @ EA, so at least someone definitely knows how.

    However, I am PS5. Would like info on how to prevent disconnects in the future. I don't lag in games, but disconnect Ls randomly occur.

    Best,

    Aidan

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