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TheDaggan's avatar
TheDaggan
3 years ago

Dual Entitlement: Playing on PS4 after purchasing PS5 digital version

I purchased Madden 24 on my PS5 (the dual entitlement version for both PS4 and PS5 access). However, I had to go back to college recently where my PS4 is located, and I cannot find how to download th...
technical issues
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
3 years ago

@TheDaggan 

Reboot the console and retry.

If the game is still not there, check to make sure 100% that you are using the same account as on the PS5.

Thanks.

TheDaggan's avatar
TheDaggan
3 years ago

@EA_Barry 

Thank you for responding. By 'rebooting' do you mean restarting (not wiping) the PS4? I tried that multiple times. I am certain the account is the same as well as I have only one Playstation and EASports account. 

I reached out to playstation help already and they said to contact EA Sports as this is their product that states dual entitlement. 

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