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therootscrew23's avatar
2 years ago
Solved

ea account on my ps5 is telling me to update my password

just a got a PS5, trying log in to my EA account to play madden 24 and it's asking to update my password which I did, but it seems since it's an old account that it's not allowing to link the EA account to my PSN account.  How can I get this resolved.  

  • Hey @therootscrew23

    It sounds like your EA Account might already have a PSN account linked with it. It's only possible to have one PSN account linked to your EA Account at a time, so if it's connected to an older account you're no longer using you might need to have it disconnected. 

    When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. For more info on how you can set up a case with them check out the article linked below. 

    How to use EA Help

1 Reply

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @therootscrew23

    It sounds like your EA Account might already have a PSN account linked with it. It's only possible to have one PSN account linked to your EA Account at a time, so if it's connected to an older account you're no longer using you might need to have it disconnected. 

    When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. For more info on how you can set up a case with them check out the article linked below. 

    How to use EA Help

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