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TrainerMcG's avatar
TrainerMcG
2 years ago
Solved

EA anti chest crashing when try to load game

When trying to load the game I get a message of secure boot fail and then a crash report for EA anti cheat and have a crash dump .dmp file but it will not allow me to upload it to this question 
technical issues
  • AKoreannKid's avatar
    AKoreannKid
    2 years ago
    @EA_Illium nvm i enabled it in my bios and my problem was fixed, much appreciated
AKoreannKid's avatar
AKoreannKid
2 years ago
@EA_Illium nvm i enabled it in my bios and my problem was fixed, much appreciated
Bengals1408's avatar
Bengals1408
2 years ago

where is my bio?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @Bengals1408, Your BIOS is whats used when your PC first starts before you see your operating system (windows). Each BIOS screen can look a bit different depending on your Manufacturer, so I would reference any use manual you have for how to access and navigate it.

    To check if you have Secure Boot enabled you can try the following steps:
    - Go to Start.
    - In the search bar, type msinfo32 and press enter.
    - System Information opens. Select System Summary.
    - On the right-side of the screen, look at BIOS Mode and Secure Boot State. If Bios Mode shows UEFI, and Secure Boot State shows Off, then Secure Boot is disabled.

    • 4_2_0__GREENfn's avatar
      4_2_0__GREENfn
      Seasoned Traveler
      2 years ago

      what if the issue persists and secure boot shows its enabled

      • blinkangels's avatar
        blinkangels
        2 years ago

        Same issue. I've tried everything. Going to just refund pretty quick.

    • wspchase's avatar
      wspchase
      2 years ago

      Hello, 

      I'm also having this issue with BIOS/secure boot enabled. Are there any workarounds you or your team knows about to fix the secure boot issue?

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