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TrainerMcG's avatar
TrainerMcG
2 years ago
Solved

EA anti chest crashing when try to load game

When trying to load the game I get a message of secure boot fail and then a crash report for EA anti cheat and have a crash dump .dmp file but it will not allow me to upload it to this question 
technical issues
  • AKoreannKid's avatar
    AKoreannKid
    2 years ago
    @EA_Illium nvm i enabled it in my bios and my problem was fixed, much appreciated
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago
Hi @Bengals1408, Your BIOS is whats used when your PC first starts before you see your operating system (windows). Each BIOS screen can look a bit different depending on your Manufacturer, so I would reference any use manual you have for how to access and navigate it.

To check if you have Secure Boot enabled you can try the following steps:
- Go to Start.
- In the search bar, type msinfo32 and press enter.
- System Information opens. Select System Summary.
- On the right-side of the screen, look at BIOS Mode and Secure Boot State. If Bios Mode shows UEFI, and Secure Boot State shows Off, then Secure Boot is disabled.

  • 4_2_0__GREENfn's avatar
    4_2_0__GREENfn
    2 years ago

    what if the issue persists and secure boot shows its enabled

    • blinkangels's avatar
      blinkangels
      2 years ago

      Same issue. I've tried everything. Going to just refund pretty quick.

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        2 years ago

        HI @blinkangels @wspchase @4_2_0__GREENfn 

        I wanted to confirm this issue has continued to persist for you?

        If so can you try the following steps to verify Secure Boot shows as enabled:

        To confirm you have enabled Secure Boot:

        1. Open Powershell as admin
          1. Windows key -> type 'powershell' -> Run as Administrator
        2. In the window that comes up, type: Confirm-SecureBootUEFI

        If it shows as true and you keep running into issues with it crashing and going back to EA App, or if shows false try reenabling in your BIOS.

        Cheers!

  • wspchase's avatar
    wspchase
    2 years ago

    Hello, 

    I'm also having this issue with BIOS/secure boot enabled. Are there any workarounds you or your team knows about to fix the secure boot issue?

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