Forum Discussion

2 years ago

Ea Madden 24 Ultimate Team server

Servers will not connect for any challenges, I can’t play head to head I can’t enjoy the game can you guys please fix my game or what ever it is I’m getting tired of this crap

technical issues

EA_Illium

EA Staff (Retired)

2 years ago

Hi @aschi_c Would it be possible to get a bit more information for this?

Platform:
PSN ID/Gamertag:
Are you getting an error message?
Which modes does this happen in?
Does this happen when loading into a specific more or performing an action in a mode?
Does this happen to any other account on the device?
How long are you playing until this happens?
Are you playing from the device's internal storage or an external drive?
What type of network are you using? (Wired, Wireless, Hotspot)
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!

The_BK_81
2 years ago
My game is doing the same thing!!! Starting to get annoyed... spent 100 on game and probably 409 more on packs and I can't play the friggin game!!
- bmacekenobi
  2 years ago
  @The_BK_81 Count your players and make sure your lineup is VALID. You can only have 55 DIFFERENT players in your entire lineup. Auto generate a lineup and see if you can play again. I bet that will fix your issue
aschi_c
2 years ago
Xbox series X
Gamertag is ManYouAschiBra2
I am still having the issue , I have tried my friends account and still having the issue as well it keeps saying Error Our servers cannot process your request at this time. Please try again later
happens on all the MUT game modes
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hey everyone,
  
  I wanted to drop in here and let you know we're still looking into these reports.
  
  Because this error can pop up in different scenarios, we've set up separate threads for different game modes to help us better keep track of these reports. Going forward, please find the most appropriate thread from the links in this post to share your information:
  
  Seeing "Our servers cannot process your request" errors? Start here!
  
  Since this thread has been getting reports about multiple different game modes, I am going to lock it to help us better keep track of this issues. If you are running into this error, please check out the post above and use the links to find the thread for the game mode that's giving you trouble.
  
  If you're able to share the info we've requested in the threads, that would be a big help.
  
  Thanks!