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Triggaman_7414's avatar
Triggaman_7414
2 years ago
Solved

Ea server crashing and giving me a Loss

Hello, I received a loss numerous times because the ea server crashed while I was in the middle of a game.  Internet is a perfectly fine 582 mbps  also I was winning
technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Triggaman_7414 

    Thanks for the additional information!

    When you have another moment can we try the following steps as well?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @Triggaman_7414 

Would it be possible to get more information on this?

 

  • Platform (or client):
  • EA ID (PSN ID/Gamertag):
  • Are you getting an error message?
  • Is anything else happening?
  • Please share any steps you've tried to far to resolve the issue:
  • If possible, share a Screenshot or Clip...
  • If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

 

Cheers!

Triggaman_7414's avatar
Triggaman_7414
2 years ago

Ps5.. Triggaman7414

no pics I just cut the game off, it really becomes irritating.

if it’s on my twitch I’ll upload it 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Triggaman_7414 

    Thanks for the additional information!

    When you have another moment can we try the following steps as well?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database
    • Thawne04's avatar
      Thawne04
      2 years ago

      My internet is fine, this is the ONLY thing I ever have any issues with. I'm sick of losing games because of your servers consistently shutting me out and losing valuable progress/rewards. 

      On Ps5, only six months old 

      NAT Type 2

      Connection speed 131.9mpbs

      DNS is already the one provided

      The screenshots are too large to compress and still show what is in them. Not to mention videos I've taken

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