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whiskeygravy92's avatar
whiskeygravy92
2 years ago
Solved

EA Servers Crashing!!

I keep getting disconnected from the EA Servers. Can anyone help?

technical issues
  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    Try these steps and see if they help you. 

    1) Restart your router. 
    Try to power down your router for 10 seconds and then power it back on. 
     
    2) Restore Licenses. 
    In the main menu of your PlayStation, go to Settings > Account Management > Restore License. 
     
    3) Clear cache. 
    1. Turn off your console (not rest mode). 
    2. Wait until the power light on the front of the console stops blinking. 
    3. Unplug the power cable from the console. 
    4. Press and hold the power button several times to remove any excess power. 
    5. Turn on your console again. 
     
    4) Change DNS. 
    Go to the internet settings -> network -> set up internet connection -> Wifi/LAN (depending which you are using) -> Select custom -> choose your network (wifi) -> Leave IP Address Settings as automatic -> DHCP leave as do not specify -> DNS Settings choose manual -> and fill in primary 8.8.8.8 and 8.8.4.4 as secondary -> MTU leave as automatic -> Proxy Server leave as do not use -> Test connection. 

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @whiskeygravy92 

    When you get disconnected, do you see an error message? Also, please let me know which platform you're playing Madden NFL 24 on and whether you're connected via Wi-Fi or cable.

  • whiskeygravy92's avatar
    whiskeygravy92
    2 years ago

    Hey bud, I'm playing on the PS5 and I'm connected using ethernet. There is no error code, just simply an error that comes up informing me I've been disconnected from the EA Servers.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Try these steps and see if they help you. 

    1) Restart your router. 
    Try to power down your router for 10 seconds and then power it back on. 
     
    2) Restore Licenses. 
    In the main menu of your PlayStation, go to Settings > Account Management > Restore License. 
     
    3) Clear cache. 
    1. Turn off your console (not rest mode). 
    2. Wait until the power light on the front of the console stops blinking. 
    3. Unplug the power cable from the console. 
    4. Press and hold the power button several times to remove any excess power. 
    5. Turn on your console again. 
     
    4) Change DNS. 
    Go to the internet settings -> network -> set up internet connection -> Wifi/LAN (depending which you are using) -> Select custom -> choose your network (wifi) -> Leave IP Address Settings as automatic -> DHCP leave as do not specify -> DNS Settings choose manual -> and fill in primary 8.8.8.8 and 8.8.4.4 as secondary -> MTU leave as automatic -> Proxy Server leave as do not use -> Test connection. 

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