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t35eym6rojep's avatar
2 years ago
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I get an error when going to play online against a friend? Please help

When I go to play Madden 24 online for PS4 against a friend I get an error that says (  ERROR Our servers cannot process your request at this time. Please try again later. ) Am I the only one with th...
  • EA_Illium's avatar
    2 years ago

    Hey @t35eym6rojep 

    When you have a moment can we try the following?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for console updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS4 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database

    Thanks!

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