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emgamer99's avatar
emgamer99
3 years ago
Solved

Kid’s account can’t get into Ultimate Team mode

My kid is trying to play Ultimate Team mode on Xbox Series X using his gamertag. When he goes into ultimate team mode, it always shows him the Headliners Welcome Pack. He opens it, tries to move thro...
technical issues
  • EA_Pythia's avatar
    EA_Pythia
    3 years ago

    Hello @emgamer99,

    for EA accounts there are underage restrictions in place that are following local child protection laws. 
    Depending on what your current location is, the age limit for accessing EA Online content will change.

    You can find the age requirements here: https://help.ea.com/en/help/account/online-access-for-child-accounts/#agerequirements

    If your child is below the required age, I believe that could be the reason that he is unable to access the Ultimate Team mode, while you're able to use it without issues.

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @emgamer99,

for EA accounts there are underage restrictions in place that are following local child protection laws. 
Depending on what your current location is, the age limit for accessing EA Online content will change.

You can find the age requirements here: https://help.ea.com/en/help/account/online-access-for-child-accounts/#agerequirements

If your child is below the required age, I believe that could be the reason that he is unable to access the Ultimate Team mode, while you're able to use it without issues.

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