Linking EA account to twitch

I pretty clearly stated that every time I tried to resume the case I get some weird error message. And instead of helping me work around that you blame me. Which seems to be pretty typical of the ea support people. And now we can include people in your role to that list. There are MULTIPLE open forums of people saying they fixed the issue by unlinking the account and linking it back. Yet somehow I’m the only one currently locked out. I literally tried closing one of the cases yesterday and leave the other two open. One is the missing content which tons of people have had issues with. So clearly an EA thing. And the other is me being locked out of linking my account. I need both issues fixed and when I hit resume case it takes me to the same screen as when I initially started my case. So I retyped a message with my issue and when I hit submit I am given an error. I couldn’t find a workaround so I came back here.