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Herkamer78's avatar
Herkamer78
Rising Rookie
2 years ago
Solved

Lost book for madden 24

How can I find the codes to my game, my grandkids seemed to have lost it when they were exploring my games

technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Herkamer78 

    To confirm your screenshot looks like an order for a physical copy of Madden 24 on PS4. 

    As mentioned above if you were meant to receive a code to order the game and did not you will need to speak to Walmart (your retailer) for further assistance. 

    However, I will note that your screenshot appears to be a rather recent purchase of the game and not a pre-order or deluxe edition so I do not believe any code was meant to come with the game unless Walmart has some form of promotion as a store. 

    Thanks!

8 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Herkamer78 

    Apologies to confirm do you need to reinstall Madden 24 to your device, or which code are you looking for?

  • Herkamer78's avatar
    Herkamer78
    Rising Rookie
    2 years ago

    I am looking for the code to receive the welcome pack with Jamal Williams, so that I may play the Geneki challenge

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @Herkamer78, Apologies to confirm is this a code you received for free or with purchasing the game, or are you asking how to start the Geneki Challenge?

  • Herkamer78's avatar
    Herkamer78
    Rising Rookie
    2 years ago

    the code from when I purchased my game. 
    Also, how to start the Geneki challenge

  • Herkamer78's avatar
    Herkamer78
    Rising Rookie
    2 years ago

    The code from the game I purchased

    also how to start the Geneki challenge 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Herkamer78 

    Thanks for the additional information, 

    For the Geneky Challenges I believe those were available some time ago but are not currently available. 

    For codes that came with the game, if you were given any from your retailer. If you have already redeemed the codes they will stay on your account digitally. However if you did not enter in a code and have lost it, we would need to speak with your retailer. 

  • Herkamer78's avatar
    Herkamer78
    Rising Rookie
    2 years ago

    I didn’t know there were codes in there so none were redeemed. I do t know what Walmart  will tell ya. But here’s my digital recipt

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Herkamer78 

    To confirm your screenshot looks like an order for a physical copy of Madden 24 on PS4. 

    As mentioned above if you were meant to receive a code to order the game and did not you will need to speak to Walmart (your retailer) for further assistance. 

    However, I will note that your screenshot appears to be a rather recent purchase of the game and not a pre-order or deluxe edition so I do not believe any code was meant to come with the game unless Walmart has some form of promotion as a store. 

    Thanks!

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