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nutachi's avatar
nutachi
New Rookie
2 years ago
Solved

Madden 24 can't connect to server.

I'm on ps5, and I know there was a maintenance today. But it's been a few hours after, and I keep getting this error.

Can anyone help me please?

technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @nutachi Thanks for the update, Can we try going through the following and checking if we can reach Sony and EA servers after?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    Thanks!

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @nutachi Thanks for the update, Can we try going through the following and checking if we can reach Sony and EA servers after?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    Thanks!

  • nutachi's avatar
    nutachi
    New Rookie
    2 years ago

    same for me dude. 

    It says the same thing every time after it says to press any button, i get those messages. 0 help from anyone

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @nutachi 

    I believe maintenance should have recently been completed, can we try closing the game and restarting your console? After, let us know if you continue having issues. 

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