Forum Discussion

2 years ago

madden 24 crashes on launch on pc

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) cc318a0a-dfc1-4e14-bdb3-c75652cee6ec
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 20/02/24
Summarize your bug when i go to launch the game using steam or ea app the game immediatly closes and gives crash report
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? launch the game and it will crash immediately
What happens when the bug occurs? app crashes and displays a dialog saying " The app crashed unexpectedly"
What do you expect to see? the app not crashing and being able to play the game i purchased

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game has only worked for 2 hrs the first day i had it. I have run the app recovery tool, updated all my drivers, completely uninstalled the game and re-installed, even tried repairing windows mention in another post and nothing works

technical issues

16 Replies

HexLuck13
2 years ago
Yes i do have League of legends installed on my pc
EA_Illium
EA Staff (Retired)
2 years ago
Hi @HexLuck13

Would it be possible to test by temporarilly unintsalling Vanguard (you might need to uninstall Legaue).

Then run a repair on Madden 24 (Library > Tile Dots > Repair) and resintall EA anticheat (guide here) to see if the same error continues?

We may be running into a confliction with both Anticheats.

Thanks!
HexLuck13
2 years ago
completely uninstalled riot and league and ran repair on madden then reinstall ea anticheat and still doing the same thing
kruzer006
2 years ago
I am having the same issue and have tried all the steps outlined above.
EA_Illium
EA Staff (Retired)
2 years ago
Hey @HexLuck13 Thanks for the additional information!

@kruzer006 @HexLuck13

Would either of you have a recent video of this happening and the error message?
HexLuck13
2 years ago
@kruzer006 Dunno if it will help but try going under device security - core isolation - go to memory integrity and turn it off. i know thats how you do naraka bladepoint but not able to test it with madden as i refunded the game.