Madden 24 Crashing during load up
EA support ask that I post here to see is anyone else has this issue: Madden 24 starts to crash after joining franchise mode. I have another account on the same XBOX X/S and no issue. I think my pri...
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EA_Aljo
Community Manager
Community ManagerHi there, @kray44
Thanks for reaching out about this. It sounds like support has tried most of what I can suggest. There is one other thing though. You could try deleting the personal saved data for Madden 24. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the Madden 24 tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know what happens. Thank you.
Thanks! I forgot to list that one as that was done as well. I think it has something to do with my EA account access to R/W from the EA cloud storage or my account is corrupt. Is there any way to put a trace on my account activity when accessing Madden 24? I have another account that I have been trouble shooting with and it has no issues at all.
- EA_Aljo
Unfortunately, we don't have a way to trace your account. Is the crash happening as soon as you enter FM? Also, when deleting personal saved data, did you delete from everywhere?
When I join a Franchise league/mode about 3-4 days into the league Madden24 will crash on load up. It crashes after "press any button" after the load bar completes it crashes at the NFL logo. To resolve the load up issue, I drop from the Franchise and the game loads. Yes I have deleted personal data everywhere. Also, I removed my XBOX account by going to settings>account>remove accounts.
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