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Wrigley_double's avatar
Wrigley_double
2 years ago
Solved

Madden 24 Crashing

I currently play on Xbox series X and occasionally my game crashes does not lag out crashes. Would anyone know how to fix it. I already tried uninstalling and reinstalling the game and the issue persisted. If you have any suggestions, please let me know.

technical issues
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Wrigley_double 

    Can we try the following if you have not?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Wrigley_double 

    Can we try the following if you have not?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • Bernie_onzeus's avatar
    Bernie_onzeus
    2 years ago

    @EA_Illium I'm having the same problem, but with PC. I already submitted a report and am awaiting an answer. Both Madden 23 and 24 will crash and not work after about two or three minutes or whenever the ball is snapped. Every spec on my PC is up to date and very overkill for this kind of game. I have been watching the "community manager" responses and it just constantly ignores the question asked and instead just restates the same "solution" that was known to not solve it. I expect to have a true conversation since I know thousands of other people still do not have a solution for the exact same problem I have. 

  • robertlman834's avatar
    robertlman834
    New Novice
    2 years ago

    THIS DOES NOT WORK - STOP OFFERING SAME FIX WHEN IT DOESN'T WORK!   

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